Home Travel Insurance Travelling Canadians Trip Cancellation & Trip Interruption
Trip Cancellation & Trip Interruption Travel Insurance
You've spent time researching your trip. You've found the perfect one. You've paid for it. And then something unexpected happens and you need to cancel, return early, or stay longer than planned. Our CoverMe® Trip Cancellation and Trip Interruption Plan covers up to the amount you insured before your departure date.
Overview
Medical emergencies affecting you and your immediate family aren't the only thing that can change your travel plans, so we offer trip cancellation and interruption insurance for a range of risks.
Key benefits
Before departure:
- Trip cancellation insurance coverage up to the amount you select if you cancel your trip because of a covered event
- Up to $1,700 if a covered event prior to departure causes a misconnection
- Default protection
After departure:
- Trip interruption insurance coverage up to the amount you select if you have to return early because of a covered event
- Up to $1,700 if a covered event causes a misconnection
- Up to $1,500 for delayed return
Eligibility
Our trip cancellation and interruption plan is available to Canadian residents and anyone travelling through Canada unless they:
- Are travelling against the advice of a physician
- Have been diagnosed with a terminal illness with less than six months to live
- Require kidney dialysis
- Used home oxygen in the 12 months before applying for this insurance
Coverage
Covered events include:
- Medical events e.g., you, your travel companion, or an immediate family member develops a sudden medical condition or the host you’re staying with is hospitalized
- Pregnancy complications and adoption events
- Work and education obligations, e.g., job loss or transfer requiring relocation
- Government and legal events, e.g., passport or visa not issued
- Accommodations and transportation events, e.g., connecting vehicle delayed
- Forces of nature
Additional coverage
Missed connections:
- The common carrier that provides transportation for part of your trip leaves later or earlier than scheduled and causes you to miss your next connection
- You or your travel companion is delayed by at least six hours arriving at your destination or returning home
- Airline cancels connecting flight
Default protection
- Provides coverage when your travel supplier ceases operations because of bankruptcy or insolvency
Cancel for any reason (CFAR) rider:
- Reimbursement for up to 50% of the pre-paid portion of your trip that is non-refundable if you cancel for any reason 10 days or more before your departure date
- Must be purchased within seven days of booking your trip
Exclusions
If your coverage is less than $20,000:
- Does not cover any expenses for a medical condition that is not stable for three months prior to insurance purchase date
- Does not cover any heart condition that was not stable or that required any form of nitroglycerine to relieve angina pain in the three months prior to insurance purchase date
- Does not cover any lung condition that was not stable or that required treatment with oxygen or prednisone in the three months prior to insurance purchase date
If your coverage is more than $20,000:
- Does not cover any expenses for a medical condition that is not stable for 12 months prior to insurance purchase date
- Does not cover any heart condition that was not stable or that required any form of nitroglycerine to relieve angina pain in the 12 months prior to insurance purchase date
- Does not cover any lung condition that was not stable or that required treatment with oxygen or prednisone in the 12 months prior to insurance purchase date
Add-ons
Cancel for any reason (CFAR) rider:
- Allows you to request reimbursement for up to 50% of the pre-paid portion of your trip that is non-refundable
- Must be purchased within seven days of booking your trip and at the same time you purchase your travel insurance
- Cancel for any reason for events not covered under your current policy (subject to exclusions) as long as it’s 10 days or more before your departure date
Carry your policy everywhere you travel
For the best trip interruption insurance experience, keep your policy and wallet card safe and take them with you everywhere you go on your trip. Your wallet card has contact information for our Assistance Centre, available 24/7, if you need to access your benefits while you're away. In addition, get the TravelAid mobile app, which can provide assistance if you need to cancel or interrupt your trip.
These plans may also work well for you
Single-Trip All-Inclusive Plan
Get trip cancellation and trip interruption insurance plus:
- Emergency medical benefits
- Baggage loss, damage or delay
- Flight accident and travel accident insurance
Single-Trip Emergency Medical Plan
Add up to $10 million in emergency medical benefits in case you get sick or hurt while you're away.
Multi-Trip Emergency Medical Plan
Get emergency medical only for unlimited number of trips during the year.
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Learn moreTop questions about travel insurance
Yes, CoverMe Travel insurance for trip cancellation helps protect you from unexpected additional expenses if your flight is cancelled.
To decide whether trip cancellation travel insurance coverage is worth it, you need to consider the financial risks of cancelling. Flight and accommodation expenses often must be paid up-front and are generally non-refundable. If you have to cancel your trip because of a medical issue, work obligations, or any other covered event, you could be out-of-pocket thousands of dollars.
To get reimbursed for trip interruption, you need to submit your claim along with any required documentation (e.g., medical certificate, receipts for prepaid travel arrangements and so on) within 90 days of the event that results in the claim. There are several convenient ways to submit your claim:
- Mobile app. Before you travel, download the Manulife TravelAid mobile app through the Google Play store or the Apple App Store. Use the app to begin the process to file a claim and track your claim status.
- Online. Visit manulife.acmtravel.ca to submit your claim online. For faster and easier submissions, have all your documents available in electronic format, such as a PDF or a JPEG.
- By mail. Mail all claims correspondence to Manulife Travel Insurance c/o Global Excel Management, P.O. Box 1237, Stn. A Windsor, ON N9A 6P8.
If your hotel or accommodation needs to be cancelled because of a covered event, Trip Cancellation and Interruption insurance may pay up to the covered amount for the prepaid unused portion, that is non-refundable and non-transferable to another travel date.
Trip Cancellation and Interruption insurance benefits may be payable in the event that any member of your immediate family develops a medical condition unexpectedly or passes away and you can no longer travel or you need to end your trip early.
Any plan containing Trip Cancellation and Interruption insurance contains benefits for misconnection and travel disruptions resulting from common carrier schedule changes.
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