Life Insurance Support

To our valued customers:
We know you have questions about your health and dental claims submissions, as well as payments, travel coverage, and available medical support. We remain committed to ensuring the health and safety of our teams, meeting the needs of our customers, and sharing updates with you as new information becomes available.

You can find more information here.

Get support for your life insurance plan

How to

Call 1-800-590-0970

Mail any supporting documentation to: 

Affinity Markets
P.O. Box 670, Stn. Waterloo
Waterloo, ON 
N2J 4B8 

You can change your address, phone number or email:

By phone 1-800-268-3763

On paper by mail

You can change how you pay:

By phone 1-800-268-3763

On paper by mail

If you have not used any form of tobacco, tobacco cessation products or marijuana for 1 year (12 consecutive months), you may be eligible for lower premiums. Once approved, your lower premiums will start on your next premium due date.
Complete the Change smoking status form


Please mail your completed form to the address on the form.

Change of information form

Change your address, phone number or email address

Set up or change how you pay

Change smoking status form

Ask for lower premiums if you have not smoked for 1 year