Travel Insurance Support

In the event you experience a medical emergency during your trip, please call our Assistance Centre as soon as possible and prior to any medical treatment.

If you have a plan for Travelling Canadians:

• Call toll-free 1-888-881-8010 within North America
• Call collect +1 (519) 945-8346 outside North America

If you have a plan for Visitors to Canada:

• Call toll-free 1-877-878-0142 within North America
• Call collect +1 (519) 251-5166 outside North America

If you have a plan for Students:

• Call toll-free 1-877-331-3134 within North America
• Call collect +1 (519) 251-7401 outside North America

If you have the Flexcare^® Travel Add-on:

• Call toll-free 1-800-805-1008 within North America
• Call collect +1 (519) 251-1570 outside North America

If you have the FollowMe™ Travel Add-on:

• Call toll-free 1-855-857-5919 within North America
• Call collect +1 (519) 251-7298 outside North America

Immediate access to the Assistance Centre is also available through the TravelAid™ mobile app. Download the app.

You can submit your travel claim online, or by calling our Assistance Centre or through the TravelAid™ mobile app.

> Online:

For a quick and easy claims submission, please have all your documents available in electronic format and visit our travel claims portal.

Log in to Travel Claims portal

> Assistance Centre:

Our Assistance Centre is ready to assist you 24 hours a day, each day of the year.

If you have a plan for Travelling Canadians:

• Call toll-free 1-888-881-8010 within North America
• Call collect +1 (519) 945-8346 outside North America

If you have a plan for Visitors to Canada:

• Call toll-free 1-877-878-0142 within North America
• Call collect +1 (519) 251-5166 outside North America

If you have a plan for Students:

• Call toll-free 1-877-331-3134 within North America
• Call collect +1 (519) 251-7401 outside North America

If you have the Flexcare^® Travel Add-on:

• Call toll-free 1-800-805-1008 within North America
• Call collect +1 (519) 251-1570 outside North America

If you have the FollowMe™ Travel Add-on:

• Call toll-free 1-855-857-5919 within North America
• Call collect +1 (519) 251-7298 outside North America

Please mail any supporting documentation to:

CoverMe Travel Insurance

c/o Active Care Management

P.O. Box 1237, Stn. A

Windsor, ON N9A 6P8

> TravelAid™ app:

Start your claim or access the Assistance Centre through the TravelAid mobile app.

Please call Claims Inquiry at 1-888-881-8013 or 1-519-945-9246.

Please call 1-877-268-3763 to notify us of any changes to your trip. 

You can change your address, phone number or email by calling 1-877-268-3763.