Travel Insurance Support

To our valued customers:
The COVID-19 pandemic continues to affect Canadians and we’re here to help. For the latest information, guidelines and how we’re supporting our travel customers, please visit our dedicated COVID-19 travel page.

Want to submit your travel insurance claims online?

Submit claims through our online travel claims portal.

Log in to Travel Claims portal

Get support for your travel insurance plans


Check out our dedicated COVID-19 FAQ page for answers to your top travel questions.


In the event you experience a medical emergency during your trip, please call our Assistance Centre as soon as possible and prior to any medical treatment.

If you have a plan for Travelling Canadians:

  • Call toll-free 1-888-881-8010 within North America
  • Call collect +1 (519) 945-8346 outside North America

If you have a plan for Visitors to Canada:

  • Call toll-free 1-877-878-0142 within North America
  • Call collect +1 (519) 251-5166 outside North America

If you have a plan for Students:

  • Call toll-free 1-877-331-3134 within North America
  • Call collect +1 (519) 251-7401 outside North America

If you have the Flexcare® Travel Add-on:

  • Call toll-free 1-800-805-1008 within North America
  • Call collect +1 (519) 251-1570 outside North America

If you have the FollowMeᵀᴹ Travel Add-on:

  • Call toll-free 1-855-857-5919 within North America
  • Call collect +1 (519) 251-7298 outside North America

Immediate access to the Assistance Centre is also available through the TravelAidTM mobile app. To download the app, click here.


You can submit your travel claim online, or by calling our Assistance Centre or through the TravelAidTM mobile app.

 

> Online:

For a quick and easy claims submission, please have all your documents available in electronic format and visit our travel claims portal.

Log in to Travel Claims portal

 

> Assistance Centre:

Our Assistance Centre is ready to assist you 24 hours a day, each day of the year.

If you have a plan for Travelling Canadians:

  • Call toll-free 1-888-881-8010 within North America
  • Call collect +1 (519) 945-8346 outside North America

If you have a plan for Visitors to Canada:

  • Call toll-free 1-877-878-0142 within North America
  • Call collect +1 (519) 251-5166 outside North America

If you have a plan for Students:

  • Call toll-free 1-877-331-3134 within North America
  • Call collect +1 (519) 251-7401 outside North America

If you have the Flexcare® Travel Add-on:

  • Call toll-free 1-800-805-1008 within North America
  • Call collect +1 (519) 251-1570 outside North America

If you have the FollowMeᵀᴹ Travel Add-on:

  • Call toll-free 1-855-857-5919 within North America
  • Call collect +1 (519) 251-7298 outside North America

Please mail any supporting documentation to:

CoverMe Travel Insurance

c/o Active Care Management

P.O. Box 1237, Stn. A

Windsor, ON N9A 6P8

 

> TravelAidTM app:

Start your claim or access the Assistance Centre through the TravelAid mobile app.


Please call Claims Inquiry at 1-888-881-8013 or 1-519-945-9246.

Please call 1-877-268-3763 to notify us of any changes to your trip. 

You can change your address, phone number or email by calling 1-877-268-3763.

Forms

Trip Cancellation & Interruption claim form

Complete your trip cancellation and interruption form and send it to us via the email or address provided.