Health Insurance Support

To our valued customers:
Submitting your claims online is the fastest way to get your claims paid. However, we’re paying claims a bit slower than usual right now.

Learn more about health and dental claims, available medical support, and more during the Coronavirus (COVID-19) pandemic.

Want to manage your Health and Dental claims for your Flexcare or FollowMe plan?

Submit claims and manage your Health and Dental insurance plan through SecureServe®, our online claim site.

Log in to SecureServe Claims

Get support to manage your health and dental insurance claims and plans


Has your provider already submitted your claim?

Often, you don't have to submit a claim because many hospitals, pharmacies and dentists can submit your claim directly to us. There's no online form or paperwork for you, and you only pay the amount your plan doesn't cover.

If your provider hasn't already submitted your claim, submit your claim online for the fastest response.

 

Submit your claim online:

  • Within 12 months of the date you were charged
  • After you've paid more than any deductible in your plan
  • Specify the currency if your claim is for services outside Canada
  • Hold onto receipts and applicable supporting documentation for 12 months

Log in to SecureServe Claims

 

Submit your claim on paper by mail:

  • Within 12 months of the date you were charged
  • After you've paid more than any deductible in your plan
  • Specify the currency if your claim is for services outside Canada
  • Include receipts and applicable supporting documentation
  • Make sure you've signed your claim form

Extended health claim form – for all covered expenses except dental expenses

Dental benefit claim form – must be completed by your dentist or dental specialist

 

If your form is complete and accurate, you will generally receive payment within six business days.

Learn more about submitting claims


Log in to SecureServe, anytime you want, to see:

  • Status of submitted claims
  • Claims activity in last 12 months
  • Benefit details including dollar maximums

Log in to SecureServe Claims


You can change your address, phone number or email:

Call 1-800-268-3763

On paper by mail


You can change how you pay:

Call 1-800-268-3763

On paper by mail


You can obtain your previous year’s Health & Dental Statement of Annual Premium Confirmation receipt by signing onto manulife.ca/secureserve.  Receipts for 2019 will be available online on February 18, 2020.  To access your receipt, you will need your plan and identification number found on your benefit card.    If you have any questions or need assistance on this process, please contact 1-800-268-3763 Monday through Friday anytime between 8:00 AM to 8:00 PM EST.

Forms

Please mail your completed form to the address on the form.

Health benefit claim form

For all covered expenses except dental expenses

Includes prescription drugs, vision care and registered specialists and therapists, and medical equipment and rentals

Dental benefit claim form

For dental expenses

Must be completed by your dentist or dental specialist

Change of information form

Change your address, phone number or email

Set up or change how you pay