Health Insurance Support

Get support for your health and dental insurance plan

How to


Has your provider already submitted your claim?

Often, you don't have to submit a claim because many hospitals, pharmacies and dentists can submit your claim directly to us. There's no online form or paperwork for you, and you only pay the amount your plan doesn't cover.

If your provider hasn't already submitted your claim, you can submit your claim online or on paper by mail.


Submit your claim online:

  • Within 12 months of the date you were charged
  • After you've paid more than any deductible in your plan
  • Specify the currency if your claim is for services outside Canada
  • Hold onto receipts and applicable supporting documentation for 12 months

Submit your claim on paper by mail:

  • Within 12 months of the date you were charged
  • After you've paid more than any deductible in your plan
  • Specify the currency if your claim is for services outside Canada
  • Include receipts and applicable supporting documentation
  • Make sure you've signed your claim form

Extended health claim form – for all covered expenses except dental expenses

Dental benefit claim form – must be completed by your dentist or dental specialist

If your form is complete and accurate, you will generally receive payment within six business days.

Learn more about submitting claims


Anytime you want, you can see:

  • Status of submitted claims
  • Claims activity in last 12 months
  • Benefit details including dollar maximums

Log in


You can change your address, phone number or email:

Call 1-800-268-3763

On paper by mail


You can change how you pay:

Call 1-800-268-3763

On paper by mail


You can obtain your previous year's Health & Dental premium (tax) receipt by going online to edocs.memberhealthplan.com. Receipts for 2018 will be available on February 7, 2019. To access your receipt you will need your plan and identification number found on your benefit card. If you have previously registered online, please sign in using your email address and password to obtain your receipt. If you have any questions or need assistance on this process, please contact 1-800-268-3763 Monday through Friday anytime between 8:00 AM to 8:00 PM EST.

Forms

Please mail your completed form to the address on the form.

Health benefit claim form

For all covered expenses except dental expenses

Includes prescription drugs, vision care and registered specialists and therapists, and medical equipment and rentals

Dental benefit claim form

For dental expenses

Must be completed by your dentist or dental specialist

Assignment of benefits form

Instructs Manulife to reimburse your service provider instead of you

Any fees that are not covered remain your responsibility

Change of information form

Change your address, phone number or email

Set up or change how you pay