Stay covered after your employee benefits end with FollowMe™ Health and Dental Insurance
When you're not used to paying full price because you were covered by employee benefits, you may be surprised how much health-related costs can affect your budget. A FollowMe™ plan helps you manage those costs when you lose the health and dental insurance you had through work.
You can apply at any age and stay covered for as long as you want. Your coverage is guaranteed with no medical questions when you apply and pay your first premium within 90 days of your employee benefits ending*.
Save 5% on FollowMe™ plans. Ends December 31.
Get 5% savings on a FollowMe™ Health Enhanced Plus or Premiere plan within 120 days of your employee group benefits ending. You must call us at 1-844-664-3539 to access these exclusive savings. Offer ends December 31, 2025.**
If you don't need dental coverage, choose FollowMe™ Basic or FollowMe™ Enhanced, and add travel insurance if you choose.
If you do need dental coverage, choose FollowMe™ Enhanced Plus or FollowMe™ Premiere, and add travel insurance if you choose.
Top 5 questions about FollowMe™
If your claim form is complete and accurate, you will generally receive payment within six business days. When information is missing, we may have to return the claim form to you. This delays processing and payment.
First, check to see if your provider has already submitted your claim. Often, you don't have to submit a claim because many hospitals, pharmacies and dentists can submit your claim directly to us. There's no online form or paperwork for you, and you only pay the amount your plan doesn't cover.
If your provider hasn't already submitted your claim, you can submit your claim online or on paper by mail.
Submit your claim online:
- Within 12 months of the date you were charged
- After you've paid more than any deductible in your plan
- Specify the currency if your claim is for services outside Canada
- Hold onto original receipts and applicable supporting documentation for 12 months
Submit your claim on paper by mail:
- Within 12 months of the date you were charged
- After you've paid more than any deductible in your plan
- Specify the currency if your claim is for services outside Canada
- Include original receipts and applicable supporting documentation
- Make sure you've signed your claim form
- Extended health claim form – for all covered expenses except dental expenses
- Dental benefit claim form – must be completed by your dentist or dental specialist
For FlexCare Customers
If you're in Canada or the United States, call our Assistance Centre at 1-800-805-1008. Outside of Canada or the United States, call collect at 1-519-251-7298.
For Follow Me Customers
If you're in Canada or the United States, call our Assistance Centre at 1-855-857-5919. Outside of Canada or the United States, call collect at 1-519-251-1570.
Every province and territory has a different health insurance plan – check your health ministry's website for details – but most may not cover:
- Prescription drugs
- Dental checkups and treatment
- Vision care
- Semi-private or private hospital rooms
- Registered specialists and therapists such as Acupuncturists, Chiropodists, Chiropractors, Naturopaths, Osteopaths , Physiotherapists, Podiatrists, Psychologists/Psychotherapists, Registered Massage Therapists, Speech Pathologists/Therapists
- Health-related products such as orthotics, hearing aids, prosthetics and medical equipment
- Health-related services such as ambulance, homecare and nursing, medical coordination and second medical opinions
- Emergency medical care for travellers
Our health and dental plans that offer guaranteed acceptance, including the Flexcare® ComboPlusTM Starter Plan and all four FollowMeTM plans for people whose group benefits are ending, cover eligible pre-existing conditions and eligible current medications. Our other health and dental plans only cover new medications. Refer to your policy for more details.
Discover more
Health & Dental Insurance Explained
Health and dental plans that are easy to understand, buy and manage.
It's a new day for mental illness
Breaking down the facts and why it's not something to hide anymore.
What’s covered and what’s not covered by provincial government’s health insurance plans
Prescription drugs, dental care and more are not covered under universal healthcare. Find out how private insurance can fill the gaps.
FollowMeᵀᴹ Health Plans Important Notice
This is not a contract. Actual terms and conditions are detailed in the policy issued by Manulife upon final application approval and payment of any required premium. Conditions, limitations, and exclusions apply. See policy for details.
* Guaranteed acceptance dependent upon receipt of the first premium payment and satisfaction of eligibility criteria.
The Vitality Group Inc., in association with The Manufacturers Life Insurance Company, provides the Manulife Vitality program. Vitality is a trademark of Vitality Group International, Inc., and is used by The Manufacturers Life Insurance Company and its affiliates under license. Manulife, Manulife & Stylized M Design, and Stylized M Design are trademarks of The Manufacturers Life Insurance Company, and are used by it, The Vitality Group and its affiliates under license. PO Box 670, Stn Waterloo, Waterloo, ON N2J 4B8.
Eligibility and availability of rewards are not guaranteed and may change over time. Insurance provided by The Manufacturers Life Insurance Company.
** For primary and new applicants only who call the number above, apply for a FollowMe Health Enhanced Plus or Premiere Plan within 120 days of employee group benefits ending, and between September 23, 2025 and December 31, 2025. Applicants must be members of a provincial or territorial health plan. Guaranteed acceptance of application is dependent upon receipt of the first premium payment by credit card or pre-authorized debit and satisfaction of eligibility criteria. Applications submitted after the 120 day period will require full medical underwriting and will not receive the 5% discount and additional Accidental Death and Dismemberment benefits. The 5% discount is applied to each premium for the lifetime of the policy. Discount does not apply to travel add-on. Manulife Vitality cannot be added to this plan. Applicants adding Manulife Vitality will receive standard FollowMe Health plans without 5% premium discount. FollowMe Health Plans are not intended to – and will not – provide the exact same coverage that you may have had under your group or existing health insurance plan. FollowMe Health Plans are not recommended for residents of Quebec for whom the Act respecting prescription drug insurance mandates the basic plan coverage. The prescription drug coverage available under all plans is limited to costs not covered by RAMQ Prescription Drug Insurance Plan. It is not recommended to be a replacement for the RAMQ Plan. In order to be eligible for coverage under these plans, you must have a provincial health card and be registered under the RAMQ Prescription Drug Insurance Plan or have equivalent coverage under a group plan.